Please write to support in the Trustee Wallet app

Couldn't find the information you were looking for?

<p dir="ltr">Trustee Wallet is the easiest and most secure way to store, buy and sell cryptocurrencies using a Visa/MasterCard. Over 500,000 users worldwide use Trustee's non-custodial wallet.</p>
<p><strong>&nbsp;</strong>The application provides connectivity to DeFi services and supports multiple coins, staking, NFTs and thousands of custom tokens referencing different blockchain services.</p>
<p><strong>&nbsp;</strong>Trustee Wallet is an open source technology available to both Android and iOS users. The service has no access to users' accounts or personal data, and neither participates nor influences operations.</p>

What is Trustee Wallet?

<p>Trustee&nbsp;non-custodial Wallet supports over 30 blockchain services, including Bitcoin, Ethereum, Monero, Binance Chain, Tron, Solana, Polygon, Harmony, Fantom, Velas EVM, Ethereum Classic, Litecoin, Ripple, Stellar, Dogecoin, VeChain, Bitcoin Cash, Bitcoin Gold, Bitcoin SV, Verge, FIO, Ambrosus и др, а также протоколы 2-го уровня: MetisDAO, ETH Optimism.</p>
<p>The application provides an opportunity for personal (custom) token integration, including Tether OMNI, ERC20, TRC20, BEP20, Polygon, Solana, VLX20 based tokens.</p>

Which coins and tokens can I store with Trustee non-custodial Wallet?

<div class="rich-text faq-tabs__answer faq-tabs__answer--pc">
<div>
<p>Trustee&nbsp;non-custodial Wallet supports staking of Tron, Solana, and VeChain coins.</p>
</div>
</div>

Which coins can I stake with Trustee Wallet?

<div class="rich-text faq-tabs__answer faq-tabs__answer--pc">
<p>Trustee supports the transfer and storage of tokens based on Ethereum, Polygon, Binance Smart Chain, Harmony ONE, Ropsten and Rinkeby blockchains.</p>
</div>

Can I store NFTs with Trustee Wallet?

<p>The Trustee Wallet is a non-custodial and anonymous crypto wallet and doesn't require any KYC.</p>

Do I need to go through a verification process to use the Trustee Wallet?

<div class="rich-text faq-tabs__answer faq-tabs__answer--pc">
<p dir="ltr">To create a crypto wallet, install and run the Trustee Wallet application on your smartphone. Then agree to the 'Privacy Policy' and tap the 'Create Wallet' button.</p>
<p dir="ltr">Your wallet is ready to use. Please follow the instructions on the home screen and make sure you've saved your recovery phrase.</p>
</div>

How can I create a crypto wallet?

<div class="rich-text faq-tabs__answer faq-tabs__answer--pc">
<p>To add a cryptocurrency to the home screen, tap the &ldquo;Add Asset&rdquo; button, then select the needed asset from the drop-down list and enable it.</p>
<p>After synchronization, the asset will be available on the home screen and ready to use.</p>
</div>

How can I add a token to Trustee  Wallet?

<div class="rich-text faq-tabs__answer faq-tabs__answer--pc">
<p dir="ltr">In order to receive cryptocurrency, you will need to provide the sender with your wallet address. Each coin (token) has its own personal address, which you can find in the tab of the corresponding asset.&nbsp;</p>
<p dir="ltr">To perform a transfer, go to the appropriate asset tab and tap the "Send" button. Then fill in the recipient's address, enter the required asset amount and tap the "Next" button.</p>
<p dir="ltr">Check the transaction details and tap the "Send" button to confirm. Your transaction is sent. You can now track it either in the Transaction History tab or by its hash.</p>
</div>

Where can I find my wallet address to receive cryptocurrency?

<div class="rich-text faq-tabs__answer faq-tabs__answer--pc">
<div>
<p>A Destination tag is a must for transferring XRP and XLM to the wallets of custodial exchange services.</p>
<p>To receive the asset with Trustee, a Destination tag is not required and can be replaced by any random number, for example, &ldquo;123456&rdquo;.</p>
</div>
</div>

How can I get a Destination tag (Memo) with Trustee Wallet?

<div class="rich-text faq-tabs__answer faq-tabs__answer--pc">
<div>
<p>To execute a transfer, proceed to the corresponding asset&rsquo;s tab and tap the &ldquo;Send&rdquo; button. Then, fill in the receiver&rsquo;s address, enter the needed asset amount and tap the &ldquo;Next&rdquo; button.</p>
<p>Check the transaction data and tap the &ldquo;Send&rdquo; button to confirm. Your transaction is sent. Now you can track it either in the Transaction History tab or by its hash.</p>
</div>
</div>

How can I transfer cryptocurrency to another wallet?

<div class="rich-text faq-tabs__answer faq-tabs__answer--pc">
<p>You can find your transaction history directly in the tab of the corresponding asset. The history contains all the information related to the balance of the particular address, including incoming and outgoing transactions, network fees and staking data, etc.</p>
</div>

How can I find transaction history with Trustee Wallet?

<div class="rich-text faq-tabs__answer faq-tabs__answer--pc">
<div>
<p>Speeded-up transactions are available exclusively for Bitcoin, Ethereum, Dogecoin, and USDT ERC20. Speed-up (Replace-By-Fee) is an enlargement of the fee for the existing transaction which is added to the meme pool. Therefore, such an operation is possible only if there is a free balance of the coin.</p>
<p>To speed up your transaction, proceed to the corresponding transaction and tap the &ldquo;<strong>Replace-By-Fee</strong>&rdquo; button.</p>
</div>
</div>

How can I speed up transactions with Trustee Wallet?

<div class="rich-text faq-tabs__answer faq-tabs__answer--pc">
<p dir="ltr">Cryptocurrency transactions are not reversible. However, Trustee Wallet provides a feature that allows you to reverse a transaction if it has not yet been confirmed by the relevant network.</p>
<p dir="ltr">To reverse the transaction, proceed to its tab and tap the &ldquo;Cancel&rdquo; button.&nbsp; This option is only available for Bitcoin, Ethereum, Dogecoin and USDT ERC20.</p>
</div>

How can I cancel a transaction with the Trustee Wallet?

<div class="rich-text faq-tabs__answer faq-tabs__answer--pc">
<p>At least one network confirmation is required for the asset to be displayed in the Trustee non-custodial Wallet. The process of including the transaction in the block is called a transaction confirmation. Each time a transaction is included in the block is considered a confirmation.</p>
</div>

How many confirmations are required to transfer funds to the Trustee Wallet?

<div class="rich-text faq-tabs__answer faq-tabs__answer--pc">
<div>
<p>Transaction hash (TxHash) is the transaction identifier (ID), which consists of a sequence of alphanumeric characters. The transaction hash is unique for each transaction. You can track the status of each transaction with Trustee or blockchain explorer.</p>
</div>
</div>

What is transaction hash?

<div class="rich-text faq-tabs__answer faq-tabs__answer--pc">
<div>
<p>If transferring funds with Trustee, you can find the hash by proceeding to the &ldquo;Transaction Details&rdquo; tab of a certain coin. If receiving, the hash should be provided by the sender.</p>
<p>The transaction hash is the only undeniable proof of the cryptocurrency transaction.</p>
</div>
</div>

Where can I find the transaction hash?

<div class="rich-text faq-tabs__answer faq-tabs__answer--pc">
<p>You can track any transaction by its hash through Blockchain Explorer, where all the information is provided.</p>
</div>

How can I track a transaction?

<div class="rich-text faq-tabs__answer faq-tabs__answer--pc">
<div>
<p>Trustee integrates the proven decentralized applications only. You can access them by proceeding to the &ldquo;Settings&rdquo; tab, then &ldquo;Wallet Connect &amp; Dapps &ndash; Dapps.</p>
<p>If there is no needed application in the list, you can connect the wallet via Wallet Connect.</p>
</div>
</div>

Where can I find a DApp-browser in Trustee Wallet?

<div class="rich-text faq-tabs__answer faq-tabs__answer--pc">
<div>
<p>Wallet Connect is available in the &ldquo;Settings&rdquo; tab. To connect the wallet to a website of a decentralized application, tap the &ldquo;Connect&rdquo; button and scan a QR code, provided by the website.</p>
<p>To carry out transactions, please, follow the tips on the application&rsquo;s website.</p>
</div>
</div>

How to use Wallet Connect with Trustee app?

<div class="rich-text faq-tabs__answer faq-tabs__answer--pc">
<div>
<p>Trustee provides an opportunity to create multiple separate wallets within a single app. To add one more wallet, proceed to the &ldquo;Settings&rdquo; tab, then consequently tap the &ldquo;My Wallets&rdquo; and &ldquo;Add a Wallet&rdquo; buttons.</p>
<p>In this way, you can either create a new wallet or import an existing one. Each wallet will have its own Recovery phrase.</p>
</div>
</div>

How can I add one more wallet to Trustee?

<div class="rich-text faq-tabs__answer faq-tabs__answer--pc">
<p dir="ltr">You can import seed phrases into the Trustee Wallet from any other non-custodial wallet, including Metamask, MEW, Trust, Tronlink, etc.</p>
<p dir="ltr">Trustee Wallet supports both 12 and 24 word combinations.</p>
</div>

Can I import a seed phrase into the Trustee Wallet from another wallet?

<div class="rich-text faq-tabs__answer faq-tabs__answer--pc">
<div>
<p>To remove your wallet from the application, proceed to the &ldquo;Settings&rdquo; tab, then, consequently, tap the &ldquo;My Wallets&rdquo;, &ldquo;Wallet Settings&rdquo; (four dots), and &ldquo;Delete The Wallet&rdquo; button.</p>
<p>The wallet removal is only available for reserved wallets in case there is more than one wallet.</p>
</div>
</div>

How to remove a wallet from the app?

<div class="rich-text faq-tabs__answer faq-tabs__answer--pc">
<p>Trustee Wallet has a loyalty program for active users. You can find out more by going to the "Earn" tab and tapping the "Trustee Loyalty Program" button.</p>
</div>

Does Trustee Wallet have a loyalty program for active users?

<div class="rich-text faq-tabs__answer faq-tabs__answer--pc">
<p>The Cashback Link is your anonymous link used to invite friends and participate in the Trustee Wallet Loyalty Program.</p>
</div>

What is the Cashback Link?

Userfriendly Icon

Setup and registration in Trustee Wallet

Func Icon.png

Trustee Wallet settings

Top up Icon.png

Trustee Wallet replenishment

Swap Icon.png

Cryptocurrency exchange in Trustee Wallet

Transfer Icon.png

Withdrawal and transfer from Trustee Wallet

Ref Icon (1)

Affiliate Program and Staking in Trustee Wallet

 Instructions for non-custodial Trustee Wallet users

Step-by-step instructions for Trustee Wallet users

Trustee Wallet Instructions

Trustee Wallet — the best non-custodial cryptocurrency wallet with secure storage. Buy cryptocurrencies and tokens profitably via payment cards.

How to use Trustee Wallet

Instructions for non-custodial Trustee Wallet users